Refund and Returns Policy

Effective Date: January 2, 2025

1. Introduction

At Hexcorpec.com, we are committed to ensuring your complete satisfaction with your purchase. If, for any reason, you are not entirely satisfied, our Refund and Returns Policy provides detailed information about our return procedures and guidelines.

2. Return Eligibility

To qualify for a return, please ensure that:

  • The item was purchased within the last 30 days.
  • The item is in its original, unused condition, with all original packaging, tags, and accessories.
  • You have the receipt or proof of purchase.

3. Non-Returnable Items

Certain items are exempt from being returned, including:

  • Gift cards.
  • Customized or personalized products.
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

4. Return Process

To initiate a return:

  1. Contact Us: Reach out to our Customer Service team at info@hexcorepc.com or call (810) 744-9411 to request a Return Merchandise Authorization (RMA) number.

  2. Prepare the Package: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.

  3. Shipping: Ship the item to the following address:

    Hexcorpec.com
    Attn: Returns Department
    542 Sorrel Dr
    Flint, Michigan (MI), 48507
    United States

5. Return Shipping Costs

  • Customers are responsible for return shipping costs, except in cases where the item was defective or incorrect due to our error.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

6. Refunds

Once your return is received and inspected, we will:

  • Notify you via email of the approval or rejection of your refund.
  • If approved, process the refund to your original method of payment within 7-10 business days.

7. Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank account and contact your credit card company, as processing times can vary.
  • If you’ve done this and still have not received your refund, please contact us at info@hexcorepc.com.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@hexcorepc.com to arrange the exchange.

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you:

  • You’ll receive a gift credit for the value of your return upon approval.
  • If the item wasn’t marked as a gift, the original purchaser will be notified about the return and refund.

10. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please contact us at:

  • Email: info@hexcorepc.com
  • Phone: (810) 744-9411
  • Address: 542 Sorrel Dr, Flint, Michigan (MI), 48507, United States